Refund policy

We want you to love your Wife Hug™ costume. If you don't, you can return it within 30 days of delivery, and we pay the return shipping.

What can be returned

  • Items returned within 30 days of the delivery date shown in your tracking.
  • Items in the same condition you received them: clean, undamaged, with all parts included (fan, battery box, straps and any accessories) and in the original packaging where possible.
  • You're welcome to try the costume on and inflate it indoors to check fit and function. Costumes that have been worn to events or outdoors, or that are dirty, stained, torn, punctured or smell of smoke or fragrance, can't be accepted, because we can't resell them.

How to start a return

  1. Email us at wifehuggyz@outlook.com with your order number and the reason for the return.
  2. We'll reply with return instructions and a prepaid return label. Please don't send anything back before you hear from us, because items sent without return instructions can't be tracked to your order.
  3. Pack the item securely and drop it off with the carrier on the label.

Damaged, defective or wrong items

If your order arrives damaged, doesn't work (for example, the fan won't inflate the costume), or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, your choice. In some cases we won't need the item back.

Refunds

  • We inspect returns within 5 business days of receiving them and email you when your refund is approved.
  • Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to show it.
  • Shipping on your original order was free, so nothing is deducted for it.
  • If you return part of a multi-pack bundle, you're refunded the per-item price you actually paid for the returned items.
  • If a return doesn't meet the conditions above, we'll tell you why and send the item back to you.

Exchanges

The costume comes in one size, so the quickest way to get a different item is to return the original for a refund and place a new order.

Cancellations

You can cancel for a full refund at any time before your order ships. Email us as soon as possible with your order number. Once an order has shipped, it's handled as a return.

Late or missing orders

If your order hasn't arrived within 30 days after the estimated delivery date we gave you, you may cancel it for a full refund.

Before disputing a charge

Please contact us first. We answer every email and can usually fix a problem faster than a bank dispute.

Your rights

Nothing in this policy limits any rights you have under the Ontario Consumer Protection Act or other consumer protection laws that apply where you live.

Questions? Email wifehuggyz@outlook.com.